Our Promise

Returns & Refunds

Last updated November 1, 2026

These are our products

Every design is ours. Some of our gear is printed and shipped through Mutual Aid Supply Co., and our headwear ships directly from us — but whichever it is, the product is ours and so is the responsibility. You don't need to work out who to talk to. Contact us and we'll handle it from there.

Defective, damaged or wrong item

If your order arrives with a printing flaw, a material defect, transit damage, or it simply isn't what you ordered, we will replace it or refund it in full — whichever you'd rather have.

• You pay nothing. Not for the replacement, not for return shipping.
• Usually you keep the original. For most defects we won't ask you to ship anything back — a photo is enough.
• Within 30 days of delivery. Past 30 days, email us anyway. If it's a genuine defect we'd still rather hear about it than have you stuck with gear you can't wear.

Sizing

If it doesn't fit, email us and we'll get you the right size. You won't pay twice.

Tell us what you ordered and what you actually need. We'd also like the feedback — sizing notes are how the next person gets it right the first time.

Order never arrived

Tracking says delivered but nothing turned up? Get in touch. We'll chase the carrier with you, and if it's genuinely lost we'll make it right.

How to start a claim

Email hello@bringtheirons.com with:

• Your order number, or the email address you ordered with
• What's wrong
• A photo, if it's a defect or damage — it speeds everything up

A real person reads it. We aim to answer within two business days.

Refund timing

Approved refunds go back to the original payment method. Depending on where the order was placed and who your bank is, it typically takes 5–10 business days to appear on your statement.

Where we stand